Apply now for theAmazon Walk-In For Graduates | Interview Date: 15th & 16th March | Salary INR 3,50,000 – 4,50,000 P.A. The company is recruiting. The job description and details have been provided for the Amazon Walk-In For Graduates.
About Amazon Development Centre (India) Pvt. Ltd.
Amazon.com strives to be Earth’s most customer-centric company where people can find and discover virtually anything they want to buy online. By giving customers more of what they want – low prices, vast selection, and convenience – Amazon.com continues to grow and evolve as a world-class e-commerce platform. Amazon’s evolution from Web site to e-commerce partner to development platform is driven by the spirit of innovation that is part of the company’s DNA. The world’s brightest technology minds come to Amazon.com to research and develop technology that improves the lives of shoppers and sellers around the world.
Amazon Walk-In For Graduates
We are looking for a dynamic, organized self-starter to join our new Employee Resources team located in Bangalore. The Employee Resource Center (ERC) Specialist in Bangalore will work closely with the ERC team in the US to provide a variety of HR services to North American Employees. We have an immediate need for dedicated professionals to join our ERC in their HR Contact Center. Be the voice of ERC, as the first point of contact for Employees, Managers and the HR community. Deliver highest standards of service in any customer interaction and ensuring an accurate, efficient & personalized resolution of queries through effective usage of systems, tools & resources.
Receive & log all queries received through phone & email in the Trouble Ticketing tool
Responding to inquiries regarding policies and programs including benefits, attendance, payroll deductions, etc.
Adhere to defined processes and ensure delivery in accordance with set quality standards
Thorough knowledge of policies & processes for multiple Customers group
Ensure the Service level are achieved at all times for HRS processes
Innovative with a commitment to change and process improvement applying KAIZEN and LEAN methodologies
Integrity and discretion in dealing with sensitive information and ensure data privacy at all times
Take ownership for query resolution and individual metrics
Minimum graduate from the AICTE/UGC accredited institute
Minimum of 1-4 years of experience in voice process
Willingness to work in a call center / contact center / Help desk environment
Willingness to work in 24*7 support process including night shifts
Strong attention to detail and good interpersonal skills
Strong decision making and problem-solving skills
Ability to multi-task and agility to change in a fast-paced dynamic environment
Proficient with MS Excel, Word, and Visio
Application of Phone and email etiquettes in customer interactions
Foreign languages proficiency would be an added advantage
Prior experience in an inbound/outbound call center
Handling HR help desk is desirable
Experience in HR/HR shared services
Experience in PeoplePortal HRMS and Siebel/Talisma (CRM)
Knowledge of Six Sigma methodology and tools
HR Applications used:
PeopleSoft 8.9 ver
ADP US Payroll tool
Time and Attendance System
Trouble Ticketing Service Request Workflow Web Application
Minimum Qualification Graduate
Excellent Communication Skills.
Flexible to work in night shifts and staggered week offs.
Work experience – 1 to 5 years(Max).
Should have voice experience for a minimum of 1 year.
PIR (Online Assessment)
Versant (Online Assessment)
Operations Round 1
Operations round 2
Pancard and Passport Size Photograph is mandatory to attend an interview.
Kindly carry 3 copies of resume for the interview.
Candidates who have interviewed for this role the last 6 months are not eligible for this role now.
Salary: INR 3,50,000 – 4,50,000 P.A.
Time: 9.30 AM-12.00 PM STRICTLY
Orion Building, Bagmane Constellation Business Park, Doddanekundi Circle, Outer Ring Road, Marathahalli Post, Bengaluru, Karnataka 560037, (Sources)